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Resort Manager in Chalet-Hotel

  • Job Location

    France / Austria / Spain / Switzerland

  • Start date

    December 2022

  • Duration

    April 2023

  • Job Benefits

    Competitive salary / accommodation / food / equipment hire / medical insurance / lift pass / share of staff tips

Description

The Resort Manager is responsible for the smooth operation of one of Ski Miquel’s resorts and our own chalet-hotels including managing a team of staff.  It is your job to ensure that our guests are not on just another ski holiday and to make sure they have a true ‘Ski Miquel Experience’ every step of the way.

This job is well-suited to someone who is customer-focussed, with excellent interpersonal skills, a practical approach to problem solving and a pro-active 'can-do' attitude.

If you are prepared for hard work and long hours then you will be rewarded with a job that gives you the most time on the mountain, as well as interacting with guests, making it ideal for someone who is outgoing and loves working with and meeting new people.

Please note that at this point in time the position is only open to EU passport holders or those with who already have the right to work in the European Union.

 

The Company

Ski Miquel is more than just an inclusive ski holiday company, we are a family-run business based in Hove (near Brighton) with over 40 years’ experience in the travel industry, and we like to think we're pretty good at what we do. 

The company was founded in 1980, after our owner and a colleague decided to start their own travel business.  Today we are a state-of-the-art cottage industry and we're proud of it.  Five permanent members of staff work for the company in our offices so that when you call or e-mail us you'll know exactly who you're talking to.  We don't like to hide behind e-mails or answerphone messages - We're upfront and personal, and we want to talk directly to our customers so that we can provide the best level of service for them again and again.  It's this close-knit work ethic that has turned Ski Miquel into the much-loved travel company it is today. 

With five members of staff in each resort, we work hard to achieve the level of service that our customers have come to expect.  Creating a fun and friendly atmosphere in our chalets is our main aim, and we do this by ensuring that we hire the best staff.  We own most of our chalet-hotels, and 85% of our bookings are either repeat guests or word-of-mouth recommendations.

If you’re looking for a great company to work for during the winter season then you’ve found it!

 

Job Tasks

This is an outline of the general tasks and requirements that are expected of our Resort Managers:

  • Overseeing the transfer of the guests to and from the airport on each change over day.
  • Organising all the ski pack requirements, either pre-booked or sold on the coach.
  • Quality control in resort, making sure that the chalet-hotel is kept up to the required Ski Miquel standard, which will include bedrooms, public lounges, dining room and the kitchen.
  • Staff supervision, ensuring the chalet staff are punctual, well-presented, polite and providing a high-quality service whilst working to their full potential.
  • Managing a 5-day ski guiding program, to Ski Miquel guidelines.
  • Providing activities in resort and entertainment during the guests’ holiday and generally making their stay an enjoyable experience.
  • Liaison with resort suppliers.
  • Dealing with any guests’ queries or complaints in a timely manner.
  • Completing resort paperwork, including accounting to head office standards and following instructions as given.

 

The Ski Miquel Package

We offer all our staff a package which is inclusive of the following:

  • A competitive salary
  • Share of the weekly tips
  • Holiday pay
  • At least one full day off per week
  • Meals provided
  • Contribution towards travel to and from resort
  • Uniform
  • A lease package including accommodation, equipment rental and lift pass

Requirements

The following requirements are considered essential for this role:

  • MUST HAVE RIGHT TO WORK IN THE EUROPEAN UNION. (Valid EU passport or appropriate working visa)
  • Have received your vaccinations against covid-19
  • Fluent English speaker to communicate with staff and guests
  • Previous team management experience
  • Previous hospitality experience
  • Very experienced skier
  • Must be computer literate
  • Foreign language (preferred)

In addition to the above we are looking for these personal qualities:

  • Punctual
  • Hard-working
  • Pro-active
  • Friendly and engaging
  • Sociable
  • Team player
  • Able to inspire team confidence
  • A good motivator
  • High attention to detail
  • Well-presented

About us

For nearly 40 years Ski Miquel have been doing things differently. Offering the best value all inclusive packages for our holidays through out Europe has made us into the much-loved company we are today.

The company started in the 1980s

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Copyright ©2006 - 2022. 247 Media Ltd.
Copyright ©2006 - 2022. 247 Media Ltd.