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Resort Manager

  • Job Location

    Val d'Isere, France

  • Start date

    Mid November

  • Duration

    End of May

  • Job Benefits

    £££ Competitive + Accomodation + Lift Pass + Insurance + Equipment




Description

The Resort Manager role is diverse and includes everything from guest satisfaction, staff management to stock-control and overseeing chalet maintenance. It is an involved role requiring a high level of commitment, flexibility and a proactive approach.

This position is ideally suited to an existing manager in the travel or hospitality industries looking for their next step up in a small business dedicated to providing a high level of service. You’ll also be based in one of the most stunning working environments in Europe.

What is entailed in this role?
  • Ensuring outstanding customer service and guests satisfaction
  • Managing and overseeing staff in the resort
  • Organising weekly staff plan/rota for your every week
  • Ensuring that all members of your team are carrying out their roles efficiently and to the high standards that we expect
  • Quality control of chalet standards
  • Maintaining and developing key supplier relations in resort
  • Contacting guests before they arrive to organise pre-ordered ski extra’s (ski passes / equipment etc)
  • Ensuring all guests receive any pre ordered ski extras (ski passes / equipment etc)
  • Co-ordinating all guest arrivals & departures
  • Developing and maintaining relationships with guest through regular chalet visits
  • Try to eliminate where possible any customer complaints but if they do arise dealing with this efficiently and effectively, with happy guests at the end
  • Production of client end of stay bills
  • Provide a written weekly report for the previous weeks guests
  • Completing all paperwork efficiently, accurately and on time
  • Overseeing regular stock-takes of linen and towels, cleaning products and toiletries
  • Overseeing property maintenance
  • Overseeing chalet inventories

Requirements

Winter season experience together with a proven record in organizational skills is essential. Previous staff management experience and experience of a similar role in a hospitality environment is preferred. Fluency in French.

Driving will invariably be part of your duties and therefore you will need to have held a full clean driving licence for at least five years. UK National Insurance Number & UK Bank Account.

Abilities and Skills necessary
  • Proactive attitude
  • Ability to think on feet even under pressure
  • Professional and flexible approach
  • Excellent communication skills
  • Hard working and self motivated
  • Understand excellence in guest relations
  • Willing to go “above and beyond

About us


We are a small company that offers a personal service to our guest and owners. We offer a fresh and innovative approach to luxury self-catering apartments and chalets in Val d'Isere and believe in delivering the highest levels of quality
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Copyright ©2006 - 2019. 247 Media Ltd.