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Chalet Manager (Summer Alps)

  • Job Location

    France (various resorts)

  • Start date

    Late May

  • Duration

    Early - Mid September

  • Job Benefits

    Competitive Salary, Travel to and from resort, Accommodation and more...




Description

Do you have a high level of experience in resort operations especially in chalets or tour operations?

Join the Resort Management Team at Alpine Elements this Summer!

As a Chalet Manager you will manage a group of chalets (between 4-12) either in one resort, or across multiple resorts. Experienced within the chalet industry and familiar with the challenges of all aspects of chalet management. Alongside logistics you will train, coach and manage Chalet Chefs, Hosts and Support Staff to deliver against demanding targets. You will need to have a proven track record in delivering KPI’s within a chalet environment in; food, linen, wine and cleaning product expenditure. You will have a strong understanding of guest expectations within chalets, to exceed the company and our customer’s expectations. You will have a proactive approach, ensuring you minimise and reduce guest complaints for your chalet resorts. You will identify areas in which to reduce departmental headcount & working hours and increase staff retention, whilst improving the quality of the product. The Chalet Manager will also oversee a schedule of a cost effective chalets maintenance programme.

You will have the ability to identify success as well as areas for improvement, ultimately streamlining systems and processes to deliver operational efficiency and achieve our high standards.

To be successful in this role you will be a chalets ambassador, forging strong relationships with chalet owners and taking full responsibility for the management of the chalet handover and hand back processes within your resorts.

Key Accountabilities & Responsibilities:
 
Cost Reduction:

  • Deliver against targets for the reduction in cost of; linen, cleaning products, food and wine
  • Manage the weekly submission of consumption stock takes, orders and resort invoices to the catering manager and finance team to ensure the chalet catering function is in line with company budgets and passenger numbers
  • Monitor all resort expenditure including petty cash spot checks and immediately querying all unusual accounts anomalies

Sales:

  • Deliver against KPI’s for chalet wine upgrades, packed lunches and honesty bars within each of the chalet resorts
  • Identify, develop and implement new revenue streams in the chalets within your resorts

Customer Focus:

  • Build and maintain strong relationships with chalet owners and suppliers
  • Achieve set KPI’s for Guest satisfaction scores for chalets within your resorts
  • Ensure that all HSQ’s are handed out, completed and returned weekly, meeting company targets 
  • Take responsibility resolving customer issues efficiently in resort

Operational:

  • Manage a range of chalets resorts, focusing on driving forward the new Premium Plus brand of chalets
  • Through resort and property visits (including dinning in chalets and hotels) ensure a strong staff support and customer facing presence and interaction with customers to receive direct guest feedback
  • Schedule a timely hand over of all chalets from owners at the start of season ensuring an accurate inventory detailing any damage or breakages, is completed for each chalet
  • Distribute all chalet signs, notice boards, chalet files, health and safety and fire safety equipment
  • Provide operational & logistical  support and customer facing presence at required feeder points or airports on transfer days

Leadership:

  • Oversee the performance of all chalet staff and provide continuous support and training ensuring that managers, hosts and support staff conduct housekeeping and catering duties to set targets, KPI’s and standards
  • Ensure induction and training is provided for all new or replacement chalet staff that start mid-season, ensuring that all aspects of a chalet is covered and that relevant paperwork is completed 

 

 

   

Requirements

Qualifications
  • Full clean UK Driving License
  • Food Hygiene Certification (Highly desirable)
Experience
  • Relevant Transferable Work Experience
  • Secure Cash Handling 
  • Catering for up to 14 guests
  • People/ Team management / Supervisory Experience
  • Catering to 4* (4 course set menu) Standard
All applicants must have EU / UK passport, UK NI number and UK bank account

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.