Are you friendly, outgoing and enthusiastic? Ready to share your passion for good food and deliver excellent customer service?

We are looking for Chalet Hosts to take sole charge of one of our chalets, or working as part of a team in a larger property.

As an Alpine Elements Chalet Host you will represent the company and be directly responsible for ensuring all of our chalet customer’s holiday expectations are exceeded.

You will be responsible for hygiene, cooking, stock-control and budgeting, you’ll keep things running smoothly and efficiently at all times.

Creating a welcoming atmosphere for your guests, you will be servicing rooms and communal areas daily. Providing breakfast, high quality 3 or 4 course evening meals, homemade cakes and biscuits for afternoon tea and a continental breakfast with hot option.

• Key Accountabilities & Responsibilities:
   
  Customer Focus
• To ensure Alpine elements chalet guests expectations are exceeded at all opportunities.
• Answer customer queries and make recommendations of activities and things to do in the local area.
• Proactively solving customer issues when they arise efficiently in resort.
   
  Operational
• Service rooms, bathrooms and communal areas daily.
• Clear snow from paths and footways, windows and escape routes
• Deep clean all chalet areas on transfer days
• Conduct weekly chalet welcome meetings
• Ensure that the appropriate clean uniform is worn at all times.
• Prepare to our high standard; breakfast including hot option, Cakes for Afternoon Tea and a set menu three / four course evening meal
• Sell and Prepare to Order customer Packed Lunches
• Assist guests with luggage to rooms, escorting to and from local ski hire shops.
• Ensuring you achieve set targets for guest satisfaction scores for “First Impressions”, cleanliness, food and comfort.

• Chalet Cookery Course (D)
• Food Hygiene Certification (HD)