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Resort manager W19/20

  • Job Location

    France & Austria (various resorts)

  • Start date

    November 2019

  • Duration

    May 2020

  • Job Benefits

    Competitive monthly salary + Accommodation + Travel to and from resort + Ski Pass + Holiday Pay + Emergency Medical Insurance + Uniform + More...




Description

As a Resort Manager with Alpine Elements you are responsible for all aspects of the Chalet and Operational delivery within your resort. You will require previous managerial experience in resort within the ski industry.

You will deliver training, supervision and performance management of all chalet staff, preparing chalet accounts, negotiating with local suppliers, maintaining strong relationship with Chalet / Property owners as well as ensuring the highest standards of cleanliness and health & safety. This is a challenging yet extremely rewarding role.
  To be successful in this role you must have the ability to demonstrate exceptional organisations skills with an adaptable and flexible approach. As a Resort Manager, you will have responsibility for your resorts administration, budgets, sales targets, secure cash handing and achieving set targets for Customer feedback for Food, Comfort and Cleanliness scores. We are looking for someone who is passionate about delivering outstanding customer service and cares deeply about every customer’s experience. You will have exceptional attention to detail and constantly strive to raise standards

Application Requirements:

To apply for this role you must:
Meet eligibility requirements of a UK posted worker.  Hold a UK/EU passport, provide proof of national insurance number, UK bank account and permanent UK address
Experience in multisite hospitality/hotelier management, preferably within Catered Chalet/Hotel Operations
Delivery of brand standards and managing KPIs


Key Accountabilities & Responsibilities:
 
Customer Focus
 
·         Represent the companies high standards through compliance with company uniform policy, presentation and professionalism at all times
·         Ensure KPI targets are met for “First Impressions”, Cleanliness & Hygiene, Comfort and Food Scores
·         Ensure a culture of proactive resolution to customer complaints/issues in a timely and efficient manner
·         Through training and feedback ensure that all chalets hosts deliver an appropriate chalet welcome meeting to exceed our guests expectations
 
 
Operational
 
·         Deliver preseason training, and ongoing coaching and development of your Chalet Host staff
·         Ensure that all Chalet Hosts are competent to perform their duties at all times
·         Develop and maintain strong relationships with Suppliers and Property Owners
·         To ensure that the chalet program within your designated resort is running smoothly and efficiently at all times
·         Completing weekly Chalet Accounts and Administrative tasks including staff rota’s, risk assessments, fire / health & safety and HCCAP paperwork to set deadlines and using this information to ensure that all budgets, sales and customer satisfaction targets are being met
·         Train, develop and discipline your chalet team through motivation, coaching and performance management throughout the season
·         Liaising with your Area Manager to ensure you implement a succession plan for all staff to match their individual needs and needs of the business
·         To develop and maintain relationships with all suppliers
 
Sales
·         Ensure set sales targets are met for Packed Lunch and Chalet Bar sales
 

Requirements

* To be successful in this role you must have the ability to demonstrate exceptional organisations skills with an adaptable and flexible approach.
* You will be someone who is passionate about delivering outstanding customer service and cares deeply about every customer’s experience.
* You will have exceptional attention to detail and constantly strive to raise standards.

Qualifications
  • Full clean UK Driving License
  • Food Hygiene Certification (Highly desirable)

 

About us


Alpine Elements was established in 1997 with a view to providing that 'little bit extra' for our guests. We have continued to improve the service that our guests receive and have expanded our operations. Not only do we offer a fantastic
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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.