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Head Chalet Hosts

  • Job Location

    France, Italy, Austria, Andorra

  • Start date

    November

  • Duration

    April

  • Job Benefits

    Competitive salary + Accommodation + Travel + Ski Pass + Benefits




Description

Our NMC Chalets are the ultimate choice for making the most of a trip to the mountains. You will oversee the chalet operation and make sure that everything is running perfectly. This role is ideal for an experienced chalet host who has the experience of managing multiple chalets and small teams.  You need to be passionate about chalet hosting and know your way around the kitchen in order to jump in and support your hosts. Experience in training teams, budget management and the ability to easily build supplier relations are really important factors in order to be successful in this role. 

Key Responsibilities and Tasks:

  • Guest relations – You will have the ability to create and maintain a welcoming, comfortable environment within your chalet programme, and provide all guests with information, help and guidance to ensure the customer service levels are high
  • Set, monitor, and control the key service performance indicators relating to the customers holiday including ski pack sales, transfers to the resort, customer service and problem resolution, chalet comfort, food preparation and delivery, budget adherence, health and safety/hygiene, and any other relevant metrics 
  • Day to day management – You will manage your team on a daily basis. Closely monitoring staff performance along with income and feedback targets
  • Training – To take responsibility for organising, coordinating and delivering pre-season staff training and to be proactive in dealing with any additional training requirements in order to boost service scores
  • Guest feedback – You will closely monitor all guest feedback to ensure that the service provided to guests is meeting and exceeding customer expectations
  • Target driven – Achieve set sales targets for ski pack and après ski products whilst also purchasing and operating within a set Chalet food/wine/cleaning budget
  • Monitor & report the financial performance to your Line Manager.
  • Ensure that all company monies and sales from the Resort Hosts are correctly reported, recorded, and accounted for within Neilson financial reporting systems
  • Supplier relations – To build an excellent working relationship with all third-party suppliers and to monitor the services that they provide in order to exceed customer expectations and UK KPI’s
  • Health and safety - to ensure that the Neilson Chalet environment is a safe place in which to work/stay and that all company/locally-required health & safety procedures are implemented.
  • Cleanliness of hotel – To always ensure that all areas of the chalets are cleaned and maintained on a daily, weekly and seasonal basis in accordance with company standards
  • Product knowledge - Demonstrate an excellent overall knowledge of the Neilson product and pro-actively cross-sell our holidays to all Neilson guests.
  • NME – proactively advertise Neilson Mountain Expert sessions throughout the week, encouraging guests to attend and invite open feedback regarding the service delivered
  • Guest dining – Deliver a varied 6-day day menu as provided by the UK team
  • Constantly improve methods so as to maintain a fresh approach to food preparation and service

Requirements

Qualifications and Experience required:
  • Cooking experience or a cooking/hospitality qualification
  • Previous customer service and sales experience
  • Numerical aptitude.
  • Experience of work overseas (desirable)
  • Ski or boarding experience is desirable.
  • Educated to at least GCSE standard
Knowledge, Skills and Abilities required:
  • Excellent communication and public speaking skills
  • Excellent planning and organisational skills
  • Able to work well under pressure and to targets
  • Language Skills (desirable)
  • Able to work well under own initiative and follow written and verbal instructions

 

About us

Why work for us?

Neilson is dedicated to providing active holidays, in the winter with our ski & snowboard programme and in the summer and year round resorts with our land and water-based activities. From beginners to experts alike,
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Copyright ©2006 - 2018. 247 Media Ltd.
Copyright ©2006 - 2018. 247 Media Ltd.