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WTTC Report on EU Travel Jobs Threat

03 Aug 2022

New data from the World Travel & Tourism Council (WTTC) suggests that travel and tourism industry across the EU is still being impacted by worker shortages with around 1.2 million travel and tourism industry jobs remaining unfilled.

The data shows France is expected to see a shortfall of 71,000 jobs, with one in 19 vacancies left unfilled this year.In 2019, before the pandemic, more than 1.3 million people were employed by Travel & Tourism in France. But by 2020, nearly 175,000* had lost their jobs.

France saw the beginning of the recovery in 2021, with a 40.6% growth to the sector’s contribution to the national economy. However, staff shortages have been prevalent in the country, with thousands of vacancies that remain unfilled, putting the sector under pressure.

WTTC analysis shows France’s aviation is expected to be one of the worst affected, struggling to find candidates for nearly one in three (38%) job postings, while travel agencies could also face one third (39%) of staff shortages.

Julia Simpson, WTTC President & CEO said: “The sector needs more staff to meet the current demand. The widespread travel disruption being experienced by millions of French holidaymakers is clear evidence of this.


The WTTC recommends six key changes that governments could make to address the employment challenges in the travel and tourism industries:

1. Facilitate labour mobility across international borders, with more favourable visa policies 

2. Enable flexible and remote working where feasible – allowing part time or contractor-based opportunities, where possible

3. Ensure decent work and competitive employee benefits and compensation packages

4. Attract talent by improving the perception of jobs and promoting viable career paths with growth opportunities

5. Develop and support a skilled workforce through comprehensive educational programs, as well as upskilling and reskilling current talent

6. Adopt innovative technological and digital solutions to alleviate pressure on staff, improve daily operations and provide an enhanced customer experience.

The World Travel & Tourism Council (WTTC) is the forum for business leaders in the travel and tourism industry to promote sustainable growth for the industry. The WTTC consists of chief executives of some 100 of the world's leading travel and tourism companies, who bring specialized knowledge to guide government policy and decision-making.

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Read full report on the World Travel & Tourism Council website

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