Group Guides

Description

Are you full of character, Christmas cheer and possess an ability to communicate with a range of people?

Working as a group guide in Lapland, your role will be all encompassing in its responsibilities; you will be required to escort client groups from the moment they land until the moment they leave.

Your main responsibilities will be during the activities days when you will have to ensure the optimum experience of each client. You may need to encourage and participate in activities such as husky dog sledging, snowmobiles, or simple snow fun including snow man building, snow hockey and snow shoeing.

You will need to liaise closely with your colleagues and suppliers to ensure locations are of a high standard, activities are punctual and that suppliers are well informed of the predetermined schedule. The role requires a focused individual with the ability to react to situations, problem solve and maintain a professional attitude at all times.

Importantly you will have to be able to communicate with your colleagues about areas of improvement which will have to be executed immediately to ensure issues are resolved before the next group arrives.

Clients will look to you as a point of information which means you must be fully aware and knowledgeable about all aspects of they trip including timings, activities and general local knowledge.

Requirements

* A strong team player with good communication skills.

* Organised and be able to react to arising situations quickly and efficiently.

* Have a good understanding of logistics and be able to coordinate with colleagues, suppliers and client groups.

* Able to resolve any client concerns in an instant and step into a situation and resolve it as and when necessary

* Self motivated and confident in your abilities to deliver 101% customer satisfaction.

You will be dealing with clients and therefore customer service experience is an advantage.