Reservations Coordinator

Description

A great opportunity to work in the French Alps for Transfer Intelligence, specialists in airport to resort transfers, throughout Europe!

We are looking for a highly motivated individual to become part of our dedicated team. This position involves coordinating & scheduling our airport to resort transfers throughout Europe. This position would be ideally suited to an individual who is well organised, as attention to detail is paramount.

You'll deal directly with our clients & suppliers, working with a small team to coordinate our airport transfers accurately & efficiently. The position requires someone who is dedicated, well organised and has the ability to handle emergency situations efficiently and accurately.

You'll work 35 - 40 hours over 5 days per week. Split shifts & weekends will be required on 'transfer days' & holidays.

Your specific duties will include:

• Processing on-line and telephone bookings accurately
• Answering all emails & quoting clients within 24 hours
• Taking reservations via telephone & dealing with clients' enquiries
• Assisting with transfers to and from the local airports/resorts
• Scheduling transfers 
• Making changes to existing booking 
• Liaising with suppliers in emergency and non-emergency situations 
• Keeping the on-line computer database, bookings & prices up to date 
• Obtaining accurate resort addresses for the drivers.
• Entering New Prices into our database for the current and next season.
• Giving clients the best service; being polite & friendly at all times 
• Dealing with clients' emergency situations quickly & efficiently

Requirements

• Must be computer literate, including knowledge of Microsoft Excel & Outlook 
• Minimum Conversational level of French is required; French is spoken on a daily basis. 
• Other language skills would be beneficial 
• Must speak fluent English 
• Previous office experience benefical 
• Full, clean driving licence

This position requires you to be available from Mid November for at least 5 months